All Systems Operational

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FAQs

What steps should I take when my devices come out of offline mode?
Our network connection is restored, but my device is still in offline mode. What should I do?
Should I capture my credit cards once the network connection is restored?
What should I do about online orders that came in when I was offline?
Is there a risk in taking credit card payments offline?

Order Processing / KDS ? Operational
Card Processing ? Operational
Toast POS app ? Operational
POS Web application ? Operational
Restaurant Reporting ? Operational
Deposits ? Operational
Payroll Web application ? Operational
Payroll Processing ? Operational
Online Ordering ? Operational
Mobile Dining Solutions (MDS) ? Operational
xtraCHEF ? Operational
Sling by Toast Scheduling Operational
Customer Care Phone Line ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Aug 25, 2025 05:00-05:05 EDT

Toast will be undergoing scheduled maintenance for a small number of customers on August 25th, 2025, between 5:00am and 5:05am EDT. During this maintenance window POS tablets for these customers will go into offline mode. Online ordering, third party order processing, and the Toast administration website at pos.toasttab.com may also be unavailable during this time.
Posted on Aug 21, 2025 - 11:27 EDT
Aug 21, 2025
Prolonged Payment Processing
Resolved - Toast systems have returned to normal.
Aug 21, 15:57 EDT
Monitoring - Card processing latency has returned to normal. We are continuing to monitor any impact to other systems. We’ll update you as new information is available.
Aug 21, 15:13 EDT
Identified - We have identified an issue which is affecting card processing latency as well as some other errors accessing Toast Systems. Our engineers are working on mitigating the issue. Affected customers can continue using the Background Processing feature within Toast. We’ll update you as new information is available.
https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
Aug 21, 14:36 EDT
Update - We are aware of an issue with credit card processing and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on some card transactions. Our investigation remains ongoing, and we will share more information as we receive updates.

Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once the processing times are back to normal.
https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
Aug 21, 14:03 EDT
Investigating - We are aware of an issue with credit card processing and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on some card transactions. Our investigation remains ongoing, and we will share more information as we receive updates.

Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once the processing times are back to normal.
https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
Aug 21, 13:38 EDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025
Retail Incident
Resolved - This incident has been resolved.
Aug 15, 19:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 16:33 EDT
Identified - We have identified the issue causing errors when accessing Toast retail and are implementing a fix.
Aug 15, 16:14 EDT
Investigating - We are aware of an issue with accessing Toast Retail on ToastWeb where some customers may receive an error. We are working to resolve this issue as quickly as possible and will provide updates as they are available.
Aug 15, 14:40 EDT
Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

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