All Systems Operational

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FAQs

Resuming Operations after the 10/20 AWS Service Disruption
What steps should I take when my devices come out of offline mode?
Our network connection is restored, but my device is still in offline mode. What should I do?
Should I capture my credit cards once the network connection is restored?
What should I do about online orders that came in when I was offline?
Is there a risk in taking credit card payments offline?

Order Processing / KDS Operational
Card Processing Operational
Toast POS app Operational
POS Web application Operational
Restaurant Reporting Operational
Deposits Operational
Payroll Web application Operational
Payroll Processing Operational
Online Ordering Operational
Mobile Dining Solutions (MDS) Operational
xtraCHEF Operational
Sling by Toast Scheduling Operational
Customer Care Phone Line Operational
Toast IQ Operational
Toast Tables Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 15, 2026

(08/15/2026)Mastercard Payment Degradation
Resolved - This incident has been resolved.
Aug 15, 02:21 EDT
Update - We are continuing to investigate this issue.
Aug 15, 01:34 EDT
Investigating - We were notified of a disruption in Mastercard payments. You may experience prolonged processing times, error messages, or denials on Mastercard transactions. We are actively working to resolve the issue with our partners and will update this page as we receive more information.

Please advise all servers and guests to attempt a different card or alternative payment method.
https://support.toasttab.com/en/article/Taking-Payments
Aug 15, 01:11 EDT

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Toast Retail Issues
Resolved - This incident has been resolved.
Aug 13, 21:04 EDT
Investigating - We are aware of an issue affecting Toast Retail and are investigating. You may experience issues with newly created retail items not showing in your Item Library. Updates will be provided here as they are available.
Aug 13, 20:02 EDT

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Visa Card Processing Latency
Resolved - This incident has been resolved.
Aug 1, 13:37 EDT
Update - We are continuing to investigate this issue.
Jul 31, 20:43 EDT
Update - We are continuing to investigate this issue.
Jul 31, 19:41 EDT
Update - We are continuing to investigate this issue.
Jul 31, 18:35 EDT
Update - We are continuing to investigate this issue.
Jul 31, 17:30 EDT
Investigating - We were notified of a disruption in Visa payments. You may experience prolonged processing times, error messages, or denials on Visa transactions. We are actively working to resolve the issue with our partners and will update this page as we receive more information.

Please advise all servers and guests to attempt a different card or alternative payment method.
https://support.toasttab.com/en/article/Taking-Payments
Jul 31, 17:15 EDT
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