Toast Status Update - Card Processing
Incident
Report for Toast System
Resolved
Card processing and Online Ordering have recovered. Some customers may still see payments in a “Pending” or “Processing” state. Transactions captured locally with Background Processing will continue to resolve throughout the weekend. We will continue to monitor for any payments that were not successfully processed over the coming days.
Monitoring
Card processing and Online Ordering have recovered. Some customers may still see payments in a “Pending” or “Processing” state. Transactions captured locally with Background Processing will continue to resolve throughout the weekend. We will continue to monitor for any payments that were not successfully processed over the coming days.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. At this time, the payment issues are currently isolated to Visa cards, alternate payment forms are working (card and cash.) We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. If this service disruption is impacting your Online Ordering, to ensure that you are able to effectively take orders through Online Ordering: enable ‘Cash’ and/or ‘Credit Card - In Store’ for Online Ordering. This will allow you to continue to take Online Orders and take payment physically on-site. You can easily update your Online Ordering by following the ‘Payment Options’ instructions here: https://central.toasttab.com/s/article/Getting-Started-Online-Ordering#payment.
We will update this status page every 15 minutes until the system returns to normal.
We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. If this service disruption is impacting your Online Ordering, to ensure that you are able to effectively take orders through Online Ordering: enable ‘Cash’ and/or ‘Credit Card - In Store’ for Online Ordering. This will allow you to continue to take Online Orders and take payment physically on-site. You can easily update your Online Ordering by following the ‘Payment Options’ instructions here: https://central.toasttab.com/s/article/Getting-Started-Online-Ordering#payment.
We will update this status page every 15 minutes until the system returns to normal.
We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are continuing to work on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are seeing signs of recovery in card processing and in Online Ordering. Affected customers can continue card processing using background processing functionality within Toast. https://central.toasttab.com/s/article/Processing-Credit-Card-Payments-with-Background-Processing
We will update this status page every 15 minutes until the system returns to normal.
We will update this status page every 15 minutes until the system returns to normal.
Update
We are urgently working on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are urgently working on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
We are urgently working on a resolution. We will update this status page every 15 minutes until the system returns to normal.
Update
Online Ordering has been restored for some customers. We are still working on restoring Online Ordering and payment processing for all affected customers. We will update this status page every 15 minutes until the system returns to normal.
Update
As a part of these card processing issues, Online Ordering may be unavailable.
Identified
We are seeing a return in issues with card processing for some customers. Affected customers can continue card processing using background processing functionality within Toast. We will keep you updated as new information is available.
Monitoring
Toast Systems are returning to normal. We will continue to monitor it closely. Thank you for your patience.
Identified
We have identified the issue and are seeing signs of recovery in card processing. Affected customers can continue card processing using background processing functionality within Toast. We will keep you updated as new information is available.
Investigating
We have been alerted to issues affecting some credit card processing in Toast. You may experience prolonged processing times or receive error messages on credit card transactions. We know that this can significantly impact your operations. Our engineers are investigating the cause and are working to resolve the issue as soon as possible. We will keep you updated as new information is available. Learn how to continue taking card payments using background processing here: https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
This incident affected: Card Processing and Online Ordering.