CC Processing Degraded
Incident
Report for Toast System
Resolved
Card processing has recovered. Some customers may still see payments in a ‘Pending’ or ‘Processing’ state. Transactions captured locally with Background Processing will continue to resolve over the next few days, and we will continue to monitor for any payments that were not successfully processed.
Identified
A fix has been implemented and we expect card processing to recover. Some customers may still see payments in a ‘Pending’ or ‘Processing’ state. Transactions captured locally with Background Processing will continue to resolve over the next few days, and we will continue to monitor for any payments that were not successfully processed.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We were notified of service disruption and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on credit card transactions.
Our investigation remains ongoing, and we will share more information as we receive updates.
Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online.
https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
Our investigation remains ongoing, and we will share more information as we receive updates.
Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online.
https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
This incident affected: Card Processing.