All Systems Operational
Website Operational
Order Processing Operational
Card Processing Operational
Device Synchronization Operational
Online Ordering Operational
Reporting Operational
Deposits Operational
Payroll Website Operational
Payroll Processing Operational
Customer Care Phone Line Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
There is be a scheduled maintenance period between 5:30 and 6:00 AM EDT. During this window there may be up to 5 minutes of total Toast System downtime.
Posted on May 17, 11:18 EDT
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
Completed - The scheduled maintenance has been completed.
May 17, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:30 EDT
Scheduled - There is be a scheduled maintenance period between 5:30 and 6:00 AM EDT. During this window there may be up to 5 minutes of total Toast System downtime.
May 11, 08:36 EDT
May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Resolved - We are observing a return to full functionality. Access to Customer Care and Toast Central has been restored.
May 11, 20:57 EDT
Update - A widespread outage caused by an external partner has impacted the systems we use to provide customer support. Access to Customer Care and Toast Central remains limited at this time.
May 11, 19:25 EDT
Investigating - We are investigating an issue with an external partner that has led to a disruption in our customer ticket management system. Access to Customer Care and Toast Central will be limited until further notice.

We're actively working to understand the root cause and to ensure our Customer Care services are available again ASAP. We will continue to post updates to this page as more information becomes available.
May 11, 18:02 EDT
May 10, 2021
Completed - The scheduled maintenance has been completed.
May 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:30 EDT
Scheduled - There is be a scheduled maintenance period between 5:30 and 6:00 AM EDT. During this window there may be up to 5 minutes of total Toast System downtime.
May 4, 17:21 EDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - This incident has been resolved.
May 6, 15:59 EDT
Update - Our engineers have developed a fix and are working to restore Toast Inventory access to all users at this time. We will provide an update on the status of this issue by 4pm EST.
May 6, 15:06 EDT
Identified - We have been alerted to system issues for users attempting to access the Toast Inventory Module. Our engineers have identified the cause and are working to resolve the issue as soon as possible. We will provide an update on the status of this issue by 3pm EST.
May 6, 12:37 EDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.