Toast System Status

All Systems Operational

About This Site

Welcome to the Toast System Status Page

If your system is offline, follow these Offline Mode Procedures

Learn more on how to use Toast during a service disruption here: toast.help/offline

Learn more about Processing Credit Card Payments with Background Processing here.

Website Operational

Order Processing Operational

Card Processing Operational

Device Synchronization Operational

Online Ordering Operational

Reporting Operational

Deposits Operational

Payroll Website Operational

Payroll Processing Operational

Customer Care Phone Line Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 28, 2022

No incidents reported today.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Toast Payroll Synchronizing Issue

Resolved - The incident related to Toast POS and Toast Payroll synchronization has been resolved. All data during this period has been restored and updated accordingly.
Jun 23, 14:40 EDT

Monitoring - We have confirmed that Toast POS and Toast Payroll synchronization has returned to normal processing levels. We are also able to confirm that no time entries were lost during the period of degradation. We will continue to monitor the issue to ensure a full resolution and provide an update in the near future.
Jun 23, 11:08 EDT

Identified - We've identified a delay in the synchronization of time entries from Toast POS to Toast Payroll in the last 8 hours. We are working on processing all delayed time entries. In the meantime, if you are processing payroll today and have made any time entry adjustments in Toast for the period being processed, please review payroll carefully to confirm that the adjustments are reflected in payroll. If they are not and you need to process urgently, hours can be adjusted manually while processing payroll.
Jun 23, 09:56 EDT

Investigating - We have been alerted to system issues affecting Toast Payroll and Reporting in relation to a latency issue with updated reports. There is about an 8-hour delay for reports synchronizing Toast POS with Toast Payroll. If you are going to run Toast Payroll please ensure that you are reviewing and confirming time entries before processing. We know that this can significantly impact your operations. Our engineers are investigating the cause and working to resolve the issue as soon as possible. We will update this page as new information is available.
Jun 23, 07:25 EDT

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 21, 06:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 05:00 EDT

Scheduled - On Tuesday, June 21, there will be a scheduled maintenance period between 5:00 and 6:30 AM EDT. During this window there will be Toast System downtime of up to 5 minutes.
Jun 6, 12:27 EDT

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

Toast Status Update - Website

Resolved - This incident has been resolved.
Jun 17, 11:32 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 05:14 EDT

Investigating - We have been alerted to system issues affecting access to pos.toasttab.com and Toast Shop. Our engineers are investigating the cause and working to resolve the issue as soon as possible. We will update this page as new information is available.
Jun 17, 04:55 EDT

Jun 16, 2022

Toast Status Update - Card Processing

Resolved - This incident has been resolved and Toast Systems have returned to normal. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.
Jun 16, 02:02 EDT

Monitoring - We have been alerted to issues affecting some card processing in Toast. We are seeing signs of recovery and our engineering team is monitoring for stability. We will keep you updated as new information is available.
Jun 16, 01:42 EDT

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.