All Systems Operational

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FAQs

Resuming Operations after the 10/20 AWS Service Disruption
What steps should I take when my devices come out of offline mode?
Our network connection is restored, but my device is still in offline mode. What should I do?
Should I capture my credit cards once the network connection is restored?
What should I do about online orders that came in when I was offline?
Is there a risk in taking credit card payments offline?

Order Processing / KDS Operational
Card Processing Operational
Toast POS app Operational
POS Web application Operational
Restaurant Reporting Operational
Deposits Operational
Payroll Web application Operational
Payroll Processing Operational
Online Ordering Operational
Mobile Dining Solutions (MDS) Operational
xtraCHEF Operational
Sling by Toast Scheduling Operational
Customer Care Phone Line Operational
Toast IQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 4, 2026

No incidents reported today.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:30 EDT
Scheduled - On Wednesday, April 29th, there will be a scheduled maintenance period between 3:30 and 5:00 AM EDT. During this window there may be up to 5 minutes of total Toast System downtime.
Apr 16, 11:50 EDT
Apr 28, 2026
Online and 3PO failures
Resolved - Publishing functionality has returned to normal. This incident has been resolved.
Apr 28, 21:36 EDT
Identified - We have identified the issue and implemented a fix that has restored functionality of Toast Online Ordering and Third-Party Ordering. We are continuing to investigate issues with delayed publishing.
Apr 28, 20:29 EDT
Investigating - We are aware of an issue affecting Toast Online Ordering and Third-Party Ordering and are investigating. Updates will be provided here as they are available.
Apr 28, 20:07 EDT
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Online Ordering Incident
Resolved - This incident has been resolved.
Apr 24, 14:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 14:37 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 24, 14:30 EDT
Investigating - We are currently investigating an issue that may result in guests seeing the Payment Details section during Online Ordering checkout failing to load and showing a grey box. We will continue to update more information as it is available.
Apr 24, 14:21 EDT
Apr 23, 2026

No incidents reported.

Apr 22, 2026
ToastWeb Incident
Resolved - This incident has been resolved.
Apr 22, 15:31 EDT
Monitoring - We are seeing recovery and users able to access ToastWeb. We will continue to monitor
Apr 22, 15:03 EDT
Update - Engineering is continuing to investigate this issue. We are seeing users intermittently able to access ToastWeb
Apr 22, 14:57 EDT
Investigating - We are currently investigating an issue with ToastWeb not being able to be reached. We will continue to update as we move further in investigation.
Apr 22, 14:42 EDT
Apr 21, 2026
Unable to Login on Devices
Resolved - This incident has been resolved.
Apr 21, 13:25 EDT
Monitoring - We were alerted of an issue that may have resulted in errors when logging in to some POS devices. Engineering has released a fix for this and we are monitoring for resolution.
Apr 21, 13:19 EDT
Apr 20, 2026

No incidents reported.

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