All Systems Operational
Order Processing / KDS ? Operational
Card Processing ? Operational
Toast POS app ? Operational
POS Web application ? Operational
Restaurant Reporting ? Operational
Deposits ? Operational
Payroll Web application ? Operational
Payroll Processing ? Operational
Online Ordering ? Operational
Mobile Dining Solutions (MDS) ? Operational
xtraCHEF ? Operational
Sling by Toast Scheduling Operational
Customer Care Phone Line ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2024
Resolved - This incident has been resolved. If you are still experiencing issues with Card payments on your devices, please fully log out of the Toast app and log back in.
Jul 18, 16:01 EDT
Update - The issue has been identified and a fix is being implemented.
Jul 18, 15:05 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 18, 14:53 EDT
Investigating - We are aware of an issue preventing select customers from processing card payments on their Toast devices. If you are experiencing this issue please advise all servers and guests to attempt an alternative payment method. Our investigation remains ongoing, and we will share more information as we receive updates.

Thank you - Toast Team.

Jul 18, 14:05 EDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - This incident has been isolated to Internet Service Providers in the southern US affected by Beryl.

If you're back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant.

https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online

If you are still experiencing issues please check in with your Internet Service Provider for a status on any outages.

Thank you for your patience. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.

Jul 9, 21:03 EDT
Monitoring - We are seeing signs of recovery and Toast System performance is returning to normal. As you prepare to get back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. Thank you for your patience.
https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online

Jul 9, 17:53 EDT
Identified - We have identified the issue affecting device connections (regional Internet Service Providers). Affected customers can continue operating in Offline Mode.

Subscribe to our system status page below to receive real-time updates as we work to resolve the issue.

Jul 9, 15:55 EDT
Investigating - We’re aware of a Toast service disruption and our engineers are investigating the cause. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.

https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist

Jul 9, 15:32 EDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.