All Systems Operational
Website Operational
Order Processing Operational
Card Processing Operational
Device Synchronization Operational
Online Ordering Operational
Reporting Operational
Deposits Operational
Payroll Website Operational
Payroll Processing Operational
Customer Care Phone Line Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - Toast experienced an outage for ~10 minutes to our reporting system. Customers may have experienced errors accessing certain reports during this time. The issue has now been resolved and the reporting system is up and running.
Oct 14, 19:00 EDT
Resolved - This incident has been resolved.
Oct 14, 11:51 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 11:25 EDT
Investigating - We're investigating a technical issue that has led to a disruption in our Customer Care chat and accessing cases through Toast Central for some Toast accounts.

We're actively working to understand the root cause and to ensure these services are available again ASAP. We will continue to post updates to this page as more information becomes available. For additional assistance, please see our help resources at central.toasttab.com.
Oct 14, 11:25 EDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021
Resolved - This incident has been resolved
Oct 12, 15:54 EDT
Monitoring - A fix has been implemented and we are continuing to monitor.
Oct 12, 15:47 EDT
Update - This current outage is impacting customers that use the Toast Payroll Module. Labor reports, and other non-Toast Payroll functionalities will not be impacted.
Oct 12, 15:42 EDT
Identified - The issue has been identified and a fix is being implemented
Oct 12, 15:36 EDT
Investigating - An issue has been identified with the Toast payroll database affecting login, page load and payroll processing. The team are investigating.
Oct 12, 15:33 EDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Resolved - This incident has been resolved.
Oct 7, 18:17 EDT
Update - We are continuing to work on a fix for this issue.
Oct 6, 17:03 EDT
Identified - Some customers are experiencing a "Service Disruption" alert following the latest Toast App Update. If you are seeing this, try these steps:
- Restart your terminal by disconnecting power, waiting 30 seconds, and then reconnecting the power.

If the issue persists, Force Stop the app by following these steps:
- Swipe down from the top right corner of your screen, then swipe down from the top right corner again to reveal the “Settings” gear icon.
- Select Apps (or Apps & Notifications)
- Select Toast POS
- Select Force Stop
- Select “OK” from the popup
- Select the Circle icon at the bottom center of your screen
- Select Toast POS to reopen the app

If you are experiencing a different issue, or if the above steps did not resolve your issue, please reach out to Toast Customer Care.
Oct 6, 15:35 EDT
Oct 6, 2021
Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.