Toast System Status

All Systems Operational

About This Site

FAQs

What steps should I take when my devices come out of offline mode?
Our network connection is restored, but my device is still in offline mode. What should I do?
Should I capture my credit cards once the network connection is restored?
What should I do about online orders that came in when I was offline?
Is there a risk in taking credit card payments offline?

Order Processing / KDS Operational

Card Processing Operational

Toast POS app Operational

POS Web application Operational

Restaurant Reporting Operational

Deposits Operational

Payroll Web application Operational

Payroll Processing Operational

Online Ordering Operational

Mobile Dining Solutions (MDS) Operational

xtraCHEF Operational

Sling by Toast Scheduling Operational

Customer Care Phone Line Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Jul 29, 2024 05:00-05:05 EDT

On Monday, July 29th, there will be a scheduled maintenance period between 5:00 and 5:05 AM ET. During this window there may be up to 5 minutes of card processing downtime on POS and Online Ordering.
Posted on Jul 23, 2024 - 12:44 EDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Toast Status - System Degradation

Resolved - This incident has been resolved.
Jul 23, 12:42 EDT

Update - We are continuing to monitor for any further issues.
Jul 23, 11:26 EDT

Monitoring - We are seeing recovery and our teams are continuing to monitor.
Jul 23, 11:08 EDT

Update - We are continuing to investigate this issue.
Jul 23, 09:53 EDT

Investigating - We are aware degraded performance in Online Ordering, Toast TakeOut, and Toast Local causing slow and/or failing ordering. You may also experience prolonged processing times or receive error messages on card transactions performed on your POS. Our engineering team is currently investigating and we will provide updates as they become available.
Jul 23, 09:40 EDT

Jul 22, 2024

GPay Service Disruption

Resolved - The issue has been identified and our engineering team is working to restore GPay in the coming days. All Mobile Dining Services will remain fully functioning using other payment methods.
Jul 22, 19:43 EDT

Update - We have temporarily disabled GPay as a payment option for all Mobile Dining Solutions while our engineers continue to investigate.
Jul 22, 18:10 EDT

Investigating - We are aware of an issue preventing guests from using GPay for Online Ordering or Mobile Order & Pay. If you are experiencing this issue please advise guests to attempt an alternative payment method. Our investigation remains ongoing, and we will share more information as we receive updates.
Jul 22, 17:52 EDT

7/19/24 - Missing Deposits

Resolved - This incident has been resolved.
Jul 22, 10:30 EDT

Identified - We’ve identified an issue affecting deposits for some customers. We have confirmed that funds were appropriately paid out and have no indication of a Toast wide issue. We recommend confirming with banking partners on whether there is a delay in depositing to accounts.

Thank you,
Toast Team
Jul 19, 11:41 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Jul 18, 2024

07/18/24 - Payment Processing

Resolved - This incident has been resolved. If you are still experiencing issues with Card payments on your devices, please fully log out of the Toast app and log back in.
Jul 18, 16:01 EDT

Update - The issue has been identified and a fix is being implemented.
Jul 18, 15:05 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 18, 14:53 EDT

Investigating - We are aware of an issue preventing select customers from processing card payments on their Toast devices. If you are experiencing this issue please advise all servers and guests to attempt an alternative payment method. Our investigation remains ongoing, and we will share more information as we receive updates.

Thank you - Toast Team.
Jul 18, 14:05 EDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.