Toast System Status

All Systems Operational

Website Operational

Order Processing Operational

Card Processing Operational

Device Synchronization Operational

Online Ordering Operational

Reporting Operational

Deposits Operational

Payroll Website Operational

Payroll Processing Operational

Customer Care Phone Line Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ongoing Scheduled Database Maintenance (5/24) May 24, 05:30-06:00 EDT

There is be a scheduled maintenance period between 5:30 and 6:00 AM EDT. During this window there may be up to 5 minutes of total Toast System downtime.
Posted on May 17, 11:18 EDT

Past Incidents

May 18, 2021

No incidents reported today.

May 17, 2021

Ongoing Scheduled Database Maintenance (5/17/21)

Completed - The scheduled maintenance has been completed.
May 17, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:30 EDT

Scheduled - There is be a scheduled maintenance period between 5:30 and 6:00 AM EDT. During this window there may be up to 5 minutes of total Toast System downtime.
May 11, 08:36 EDT

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

Customer Care Service Disruption

Resolved - We are observing a return to full functionality. Access to Customer Care and Toast Central has been restored.
May 11, 20:57 EDT

Update - A widespread outage caused by an external partner has impacted the systems we use to provide customer support. Access to Customer Care and Toast Central remains limited at this time.
May 11, 19:25 EDT

Investigating - We are investigating an issue with an external partner that has led to a disruption in our customer ticket management system. Access to Customer Care and Toast Central will be limited until further notice.

We're actively working to understand the root cause and to ensure our Customer Care services are available again ASAP. We will continue to post updates to this page as more information becomes available.
May 11, 18:02 EDT

May 10, 2021

Ongoing Scheduled Database Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:30 EDT

Scheduled - There is be a scheduled maintenance period between 5:30 and 6:00 AM EDT. During this window there may be up to 5 minutes of total Toast System downtime.
May 4, 17:21 EDT

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

Toast Status Update - Inventory Module

Resolved - This incident has been resolved.
May 6, 15:59 EDT

Update - Our engineers have developed a fix and are working to restore Toast Inventory access to all users at this time. We will provide an update on the status of this issue by 4pm EST.
May 6, 15:06 EDT

Identified - We have been alerted to system issues for users attempting to access the Toast Inventory Module. Our engineers have identified the cause and are working to resolve the issue as soon as possible. We will provide an update on the status of this issue by 3pm EST.
May 6, 12:37 EDT

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.