Credit Card Processing Outage

Incident Report for Toast System

Resolved

This incident has been resolved.

Posted Sep 30, 2025 - 02:36 EDT

Monitoring

A fix has been implemented and we expect card processing to recover. Some customers may still see payments in a ‘Pending’ or ‘Processing’ state. Transactions captured locally with Background Processing will continue to resolve over the next few days, and we will continue to monitor for any payments that were not successfully processed.

Posted Sep 29, 2025 - 23:23 EDT

Investigating

We were notified of service disruption and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on card transactions. Our investigation remains ongoing, and we will share more information as we receive updates.

Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online.
https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments

Posted Sep 29, 2025 - 22:50 EDT

This incident affected: Card Processing.