Retail Latency Incident

Incident Report for Toast System

Resolved

This incident has been resolved.
Posted Sep 25, 2025 - 17:00 EDT

Update

We are continuing to investigate this issue.
Posted Sep 25, 2025 - 16:48 EDT

Investigating

We are aware of an issue affecting some customers that may cause issues with Retail and Retail Item Library latency. Retail sync may also not complete. We are currently investigating.
Posted Sep 25, 2025 - 16:07 EDT
This incident affected: POS Web application.
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