Toast System Status

All Systems Operational

About This Site

FAQs

Resuming Operations after the 10/20 AWS Service Disruption
What steps should I take when my devices come out of offline mode?
Our network connection is restored, but my device is still in offline mode. What should I do?
Should I capture my credit cards once the network connection is restored?
What should I do about online orders that came in when I was offline?
Is there a risk in taking credit card payments offline?

Order Processing / KDS Operational

Card Processing Operational

Toast POS app Operational

POS Web application Operational

Restaurant Reporting Operational

Deposits Operational

Payroll Web application Operational

Payroll Processing Operational

Online Ordering Operational

Mobile Dining Solutions (MDS) Operational

xtraCHEF Operational

Sling by Toast Scheduling Operational

Customer Care Phone Line Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Toast Status Update

Resolved - This incident has been resolved and Toast Systems have returned to normal. Now that you’re back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant.
https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online
Thank you for your patience. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.
Oct 21, 00:36 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 23:50 EDT

Update - xtraCHEF functionality has returned to normal. We will continue to update as more services are restored.
Oct 20, 21:11 EDT

Update - Toast Web reporting functionality is returning to normal. We will continue to update as more services are restored.
Oct 20, 20:31 EDT

Update - Toast Web UI functionality is returning to normal. Toast Web reporting, Online ordering, third-party online ordering, and Toast Now remain disabled. We will continue to update as more services are restored.
Oct 20, 19:37 EDT

Update - POS functionality is returning to normal. You can expect to see in-store processing return to normal and offline orders begin to sync. Online ordering, third-party online ordering, and Toast Web and Toast Now remain disabled. We will continue to update as services are restored.
Oct 20, 19:17 EDT

Update - We are continuing to work on the fix as we bring services back online.
Oct 20, 17:13 EDT

Update - We are beginning to see positive signs of recovery from our Third Party partner, and some Toast systems are beginning to operate normally. We are continuing work to bring systems back online. As you prepare to get back online, we recommend taking these recovery steps to help support a smooth transition.
Oct 20, 15:58 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 15:08 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 14:31 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 13:48 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 13:15 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 12:48 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 12:02 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 11:30 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 11:03 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 10:33 EDT

Update - We are aware of a Third Party partner outage affecting multiple Toast Systems and are investigating. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments.

Until your connection is reestablished, please follow the steps in our offline mode checklist.
Oct 20, 10:03 EDT

Update - We are continuing to work on a fix for this issue.
Oct 20, 09:34 EDT

Identified - We are aware of a Third Party Partner outage affecting multiple Toast Systems and are investigating. Updates will be provided here as they are available.
Oct 20, 05:47 EDT

Oct 20, 2025

Oct 19, 2025

No incidents reported.