Toast System Status

All Systems Operational

About This Site

FAQs

Resuming Operations after the 10/20 AWS Service Disruption
What steps should I take when my devices come out of offline mode?
Our network connection is restored, but my device is still in offline mode. What should I do?
Should I capture my credit cards once the network connection is restored?
What should I do about online orders that came in when I was offline?
Is there a risk in taking credit card payments offline?

Order Processing / KDS Operational

Card Processing Operational

Toast POS app Operational

POS Web application Operational

Restaurant Reporting Operational

Deposits Operational

Payroll Web application Operational

Payroll Processing Operational

Online Ordering Operational

Mobile Dining Solutions (MDS) Operational

xtraCHEF Operational

Sling by Toast Scheduling Operational

Customer Care Phone Line Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 25, 2025

No incidents reported today.

Nov 24, 2025

11/24 - Customer Look-up Issue

Resolved - The Customer Look-up tool functionality has been returned to normal and is operating as expected. This incident is now resolved.
Nov 24, 12:38 EST

Update - We are still investigating this issue but seeing signs of recovery across some devices.
Nov 24, 12:26 EST

Investigating - We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.
Nov 24, 11:56 EST

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

11/18/25 - Toast Delivery Services Incident

Resolved - All systems are operating as expected now. If you switched your preferred Toast Delivery Service provider to DoorDash, you are clear to switch back to UberDirect.
Nov 18, 13:32 EST

Monitoring - UberDirect has implemented a fix on their end and are showing signs of recovery. We are also seeing positive signs of recovery on our end and will continue to monitor.
Nov 18, 13:06 EST

Investigating - Toast Delivery Services via UberDirect is currently disabled due to an outage with your provider.

While we work with UberDirect to resolve the issue, you may switch your provider temporarily to DoorDash to continue to receive deliveries via Toast Delivery Services. If you choose to not switch, services should return to normal automatically once resolved.
Nov 18, 12:29 EST

11/18/2025 - Toast Systems Incident

Resolved - This incident has been resolved.
Nov 18, 13:23 EST

Monitoring - Our systems are currently recovering. Guests may have experienced issues accessing Online Ordering sites and Toast Websites. There were also issues intermittently logging into Toastweb. We are seeing improvements on all of our services and will continue to monitor.
Nov 18, 09:56 EST

Update - We are continuing to investigate this issue.
Nov 18, 08:38 EST

Update - We are continuing to investigate this issue.
Nov 18, 08:11 EST

Investigating - We are currently aware of an outage of a Third-Party partner that is causing intermittent issues access Toast systems and actively monitoring.
Nov 18, 08:10 EST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

Online Ordering Incident

Resolved - This issue has been resolved.
Nov 15, 18:50 EST

Investigating - We are aware of an issue affecting Toast Online Ordering and are investigating. Updates will be provided here as they are available.
Nov 15, 18:17 EST

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.