Toast System Status

Deposit Delay

Identified - We’re aware of an issue causing a delay in credit card deposits for some restaurants.
You may not receive all or part of your expected deposit at the regular time this morning. We expect these funds to be deposited to your account by the end of business today, 12/5.
Thank you for your patience.
Dec 05, 2025 - 08:12 EST

About This Site

FAQs

Resuming Operations after the 10/20 AWS Service Disruption
What steps should I take when my devices come out of offline mode?
Our network connection is restored, but my device is still in offline mode. What should I do?
Should I capture my credit cards once the network connection is restored?
What should I do about online orders that came in when I was offline?
Is there a risk in taking credit card payments offline?

Order Processing / KDS Operational

Card Processing Operational

Toast POS app Operational

POS Web application Operational

Restaurant Reporting Operational

Deposits Degraded Performance

Payroll Web application Operational

Payroll Processing Operational

Online Ordering Operational

Mobile Dining Solutions (MDS) Operational

xtraCHEF Operational

Sling by Toast Scheduling Operational

Customer Care Phone Line Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2025

Toast Status Update

Resolved - This incident has been resolved and Toast Systems have returned to normal. Now that you’re back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant.
https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online
Thank you for your patience.
Dec 5, 05:01 EST

Update - We are continuing to monitor for any further issues.
Dec 5, 04:52 EST

Update - You may continue to see errors logging into Toast services or devices in offline mode as our services come back online. We will continue to provide updates as they become available.
Dec 5, 04:31 EST

Monitoring - A fix has been implemented and Toast System performance is returning to normal. As you prepare to get back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. Thank you for your patience.
https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online
Dec 5, 04:17 EST

Update - Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.
https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
Dec 5, 04:09 EST

Update - We are continuing to investigate this issue.
Dec 5, 04:03 EST

Investigating - We are aware of a Third Party Partner outage affecting multiple Toast Systems and are investigating. Updates will be provided here as they are available.
Dec 5, 04:03 EST

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

Third Party Ordering - DoorDash Outage

Resolved - This incident has been resolved.
Dec 2, 20:19 EST

Identified - We are currently investigating an issue with third-party orders that flow through DoorDash. These orders will not be processed or sent to your POS devices. We will provide updates as we learn more.
Dec 2, 19:58 EST

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

Third Party Ordering - DoorDash Outage

Resolved - This incident has been resolved.
Nov 29, 20:33 EST

Investigating - We are currently investigating an issue with third-party orders that flow through DoorDash. These orders will not be processed or sent to your POS devices. We will provide updates as we learn more.
Nov 29, 18:46 EST

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

11/24 - Customer Look-up Issue

Resolved - The Customer Look-up tool functionality has been returned to normal and is operating as expected. This incident is now resolved.
Nov 24, 12:38 EST

Update - We are still investigating this issue but seeing signs of recovery across some devices.
Nov 24, 12:26 EST

Investigating - We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.
Nov 24, 11:56 EST

Labor Cost Breakdown Not Loading

Resolved - Toast Team was made aware of and resolved an issue that resulted in the Labor Cost Breakdown Report not loading information. The report's functionality has returned to normal.
Nov 24, 11:30 EST

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.