All Systems Operational

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FAQs

Resuming Operations after the 10/20 AWS Service Disruption
What steps should I take when my devices come out of offline mode?
Our network connection is restored, but my device is still in offline mode. What should I do?
Should I capture my credit cards once the network connection is restored?
What should I do about online orders that came in when I was offline?
Is there a risk in taking credit card payments offline?

Order Processing / KDS Operational
Card Processing Operational
Toast POS app Operational
POS Web application Operational
Restaurant Reporting Operational
Deposits Operational
Payroll Web application Operational
Payroll Processing Operational
Online Ordering Operational
Mobile Dining Solutions (MDS) Operational
xtraCHEF Operational
Sling by Toast Scheduling Operational
Customer Care Phone Line Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Discounts Page Incident
Resolved - This incident has been resolved.
Dec 17, 19:10 EST
Investigating - We are aware of an issue that may result in some customers not being able to access the Discounts and Promo Codes page on ToastWeb. The Offers page is still accessible. Engineering is currently investigating this issue.
Dec 17, 17:21 EST
Dec 16, 2025

No incidents reported.

Dec 15, 2025
Retail Incident
Resolved - This incident has been resolved.
Dec 15, 15:03 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 15, 14:49 EST
Investigating - We are aware of an issue that may result in Retail pages not loading on ToastWeb. We are working to resolve this issue as quickly as possible.
Dec 15, 14:38 EST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
Menu Builder and Menu Manager Latency
Resolved - This incident has been resolved.
Dec 9, 17:02 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 16:54 EST
Identified - We are aware of an issue with Menu Builder and Menu Manager that may result in pages loading slowly or not loading at all. Engineering has identified the cause and are working on implementing a fix.
Dec 9, 16:47 EST
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

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